RETURN POLICY

Email us first — before packing anything.

Start here: tell us about your return. You’ll need to send an email to cs@noraviax.com, include your order number, and describe the issue or reason clearly. We may ask for photos to assess the situation — this helps us determine the next step quickly and fairly.

This applies when the item shows a manufacturing defect or fulfillment error. We’ll handle those cases directly: damaged items, defective zippers, tears, material defects, significant color discrepancies, or substantial differences between what you received and what was shown on our website. In these situations, NORAVIAX takes full responsibility — including arranging any necessary replacement or resolution.

This applies when there’s no product issue — for example, if you chose the incorrect size or color, or no longer want the item. You’ll need to cover the return shipping cost yourself. The item must still be returned in its original, unworn condition, with all tags and packaging intact.

Pack and ship carefully: use a service that provides tracking information, and make sure your order number is clearly associated with the return package — written on the outside of the box or included in the shipping label details. Without tracking or identifiable order information, we can’t reliably locate or process your return.

We’ll process your refund or remedy once the returned item has been received and inspected at our returns facility. No action is taken before that point — timing depends entirely on shipment arrival and inspection completion.

Get your return address only through official channels. To obtain return instructions and the correct return address, contact our customer service team at cs@noraviax.com. Do not ship until you receive return instructions and address from us.