FAQS

This FAQ helps you solve common order issues — fast. No filler. Just clear steps and what to expect.

Tracking your order

Your tracking information arrives by email after dispatch.

You’ll get a shipping confirmation email with tracking details or a working tracking link, where available.

Use that link to follow your package through the carrier’s system.

Fixing a wrong address

Contact us immediately if your shipping address is incorrect.

We can update it only before the order ships.

Once packed or dispatched, we cannot change the address.

Getting the right item

If you receive an incorrect, damaged, or defective item, contact us within 30 days of delivery.

To help us resolve this quickly, please include:

• Your order number
• The product name or item code
• Clear photos showing the issue
• A brief description of the problem

We’ll review your message and respond with next steps under our policies.

Returning what you bought

Return eligibility requires three conditions: the item must be in original condition, have all tags attached (where applicable), and show no visible signs of use.

Clearance or final-sale items are excluded from returns.

We don’t offer direct exchanges. Approved returns trigger a refund or other remedy as outlined in our Return Policy.

Using discounts correctly

If you forgot to apply a discount code at checkout, email us as soon as possible.

Include your order number and the exact code you intended to use.

We’ll review your request and apply assistance where permitted.

When stock runs low

Out-of-stock items may restock later.

You can sign up for restock notifications to be alerted when they’re available again.

Still stuck? Email cs@noraviax.com with your order number — we’ll respond within 24 business hours.